Being able to get the most out of your team is a helpful skill as a leader.
And one way to get the most out of your team is to identify the behaviors you want more of, and ask for more of them.
You can approach this in at least two ways:
Directly: Simply see a behavior and ask for more of it.
Indirectly: Express gratitude for a behavior you observe
Both require attentiveness to your team and the ability to create a feedback loop quickly.
The key is to make your feedback and gratitude as granular and specific as possible. It sounds something like:
When you get your reporting in early, it helps the team keep momentum. Please keep doing that.
Thank you for the words you used in handling that irritated customer. You calmly explained the situation, empathized with their position, and offered solutions. Really well done.
Catch your people doing something good, and thank them for it.
At Trellis Group, we believe chaos is the enemy of the small business. It's our mission to partner with small business owners and their teams to develop the managerial practices and processes to crush chaos. If you feel overwhelmed and need a proven system to focus on the next best thing, we can help. Companies who work with us see revenues go up, anxiety go down, and work becomes a force multiplier for good in the lives of your people. Reach out to discover how the Trellis Group can help you crush chaos.