• James Walton

Surprise and Delight

As a useful strategy for generating professional success, to surprise and delight is helpful. Want to leave a customer with a lasting, positive impression? Aim to surprise and delight them. Want to give your colleague a reason to trust your judgment? Aim to surprise and delight them. Want to develop a reputation for excellence? Aim to surprise and delight. It's not terribly complicated either. In a world marked by the bare minimum and the status quo, a 1% extra investment is often all it takes to differentiate yourself. And if you are ever on the receiving end of something surprising and delightful, be sure to appreciate the person responsible for it. It's that kind of generous, human, and thoughtful behavior that makes the world go round.

_____________________________________________ At Trellis Group, we believe chaos is the enemy of the small business. It's our mission to partner with small business owners and their teams to develop the managerial practices and processes to crush chaos. If you feel overwhelmed and need a proven system to focus on the next best thing, we can help. Companies who work with us see revenues go up, anxiety go down, and work becomes a force multiplier for good in the lives of your people. Reach out to discover how the Trellis Group can help you crush chaos.


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