• James Walton

How to Avoid a Bad Hire

A bad hire is costly.

The pain of lost productivity, diminished morale, and the burden of having to rehire after a bad hire is terrible.

Faced between making a bad hire and not hiring at all, choose not hiring every time.

But if you do hire, here's the one action that will significantly reduce the likelihood of a bad hire.

Ask behavioral interview questions.

Q: What's a Behavioral Interview Question?

A: It's a question that seeks to determine whether the candidate has the necessary behavior to actually do the job in question. It is not a hypothetical, what-would-do-if question that invites the candidate to speculate.

Q: How does it sound?

A: It has three parts: a lead in, an open ended question, and the behavior you're looking for.

Q: For instance?

A: This job often requires working with upset customers. [the lead in]. Tell me about a time that you had to work with an upset customer [the open ended question] and what steps you took to resolve the situation [the behavior you're looking for]

Q: Why does this work?

A: Either the candidate has experience doing the thing that's vital to success in the role or they don't. A behavioral interview question is the most effective tool to suss out whether they have what it takes to succeed in your environment by inquiring about similar situation in their past.

Unlike the stock market, the best predictor of future performance with candidates is past performance.

The more you can inquire about a candidate's past performance, the more you'll be able to make an informed and accurate hiring decision.


At Trellis Group, we believe chaos is the enemy of the small business. It's our mission to partner with small business owners and their teams to develop the managerial practices and processes to crush chaos.

If you feel overwhelmed and need a proven system to focus on the next best thing, we can help. Companies who work with us see revenues go up, anxiety go down, and work becomes a force multiplier for good in the lives of your people.

Reach out to discover how the Trellis Group can help you crush chaos.


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