Perhaps the single biggest differentiator between "average" and "great" in workplace performance is follow up.
Follow up is the ability to capture the "what" of an interaction (meeting, call, email, support ticket, etc), determine the "who" and the "when" and then to actually do it.
A simple way to strengthen your skill in this area is to get into the habit of following up after every substantive interaction where a deliverable was discussed.
Here's a sample template:
Hey [colleague, boss, customer, etc]
Great connecting today. I will:
1st follow up item and expected due date
2nd follow up item and expected due date
Anything to add?
The upside here is two-fold:
You instill confidence in your colleague by making explicit commitments to certain behaviors and deliverables.
You reduce ambiguity in your next best step so that by the time you sit down to do all what you've committed to, you have an accurate record of what you're responsible for and can prioritize accordingly.
_____________________________________________ At Trellis Group, we believe chaos is the enemy of the small business. It's our mission to partner with small business owners and their teams to develop the managerial practices and processes to crush chaos. If you feel overwhelmed and need a proven system to focus on the next best thing, we can help. Companies who work with us see revenues go up, anxiety go down, and work becomes a force multiplier for good in the lives of your people. Reach out to discover how the Trellis Group can help you crush chaos.