• James Walton

5 Questions to Improve any Process

Once you've arrived at the end of a work project, take a moment and ask:

  1. What steps did we take?

  2. In what order?

  3. What was the intended outcome?

  4. What was the actual outcome?

  5. Knowing what we know now, what would we do differently?

In project management circles, a process like this is known as a "post-mortem" or "after action review" and serves as a continuous improvement mechanism to externalize learnings and refine a process.

They're meant to be quick, collaborative, and brutally honest. Remember, you have nothing to fear from facing reality head-on.

And even for many of us who don't have project-based work, it's still worth taking a particular operational process, especially one that's gone unexamined for years, and run it through a similar process.

The documentation developed along the way will make you a more confident leader, a more clear communicator, and a more effective contributor.

What other questions would you add to this list? Reach out and let me know.

If you benefited from this, please share.


At Trellis Group, we believe chaos is the enemy of the business. It's our mission to partner with business owners and their teams to develop the managerial practices and processes to crush chaos.

If you feel overwhelmed and need a proven system to focus on the next best thing, we can help. Companies who work with us see revenues go up, anxiety go down, and work becomes a force multiplier for good in the lives of your people.

Reach out to discover how the Trellis Group can help you crush chaos.