• James Walton

2 Tips for Increasing Leadership Empathy

Empathy is that rare quality of being able to feel along with another, to put yourself in their emotional position and experience the situation from their perspective.

Here's two ways to cultivate this quality in your work-life:

  • Communicate decisions clearly and carefully. Often, when decisions are made, it's the culmination of significant time of the leader's thought and reflection. For everyone else, it's the first time they've heard it. Where appropriate, communicate the rationale behind the decision along with the decision.

  • When faced with something you don't understand, ask questions. Smart people don't do stupid things (from your perspective) for no reason, so try to figure out why they are the way they are. Listen for what they're trying to do, even if you don't agree with it.

Organizations benefit from human-centered leaders who understand their people and communicate with them as people.


At Trellis Group, we believe chaos is the enemy of the small business. It's our mission to partner with small business owners and their teams to develop the managerial practices and processes to crush chaos.

If you feel overwhelmed and need a proven system to focus on the next best thing, we can help. Companies who work with us see revenues go up, anxiety go down, and work becomes a force multiplier for good in the lives of your people.

Reach out to discover how the Trellis Group can help you crush chaos.


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