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One of the most effective actions a leader can take to build trust and encourage performance on their team is to say "Thank you." Here's ...

It's the leader's job to provide correction, clarify boundaries, and enforce consequences. And in most circumstances the leader needs to ...

As a useful strategy for generating professional success, to surprise and delight is helpful. Want to leave a customer with a lasting, p...

Everything depends on communication.  All the work we do is moot unless we can find a way to communicate it effectively to others. This...

Empathy is that rare quality of being able to feel along with another, to put yourself in their emotional position and experience the sit...

Culture is the system of shared beliefs and behaviors that shape the environment we work in. Organizations have a culture, as do departme...

As a leader, it's easy to get caught up in the day-to-day whirlwind of business. Mix pressing deadlines and tight budgets, garnish with Z...

They say the culture you get in your workplace is either what you create or what you allow. So over time, you'll have plenty of opportuni...

Three interrelated truths: Results happen through relationship. Relationships happen through communication. Communication happens through...

It's a common scenario: something on the team has gone wrong and we need to fix it. You're the leader and you've got the role power and t...

C.S Lewis defined humility not (as many might imagine) thinking less of yourself, but rather, thinking of yourself less. It is not weakne...

The struggle between work and family many of us feel is partly due to the fact that we rigorously schedule and structure our work lives, ...

Decide what you're not going to be good at.  Be strategically mediocre. Many of us carry around an expectation of ourselves as high-cap...

Take a look at this graph that shows basketball coaches who worked in both college and the pros. What do you notice? What explains the su...

Don't give up. If you're struggling, take heart: The reason you got into this was to make a positive difference. As long as you've got br...

My great fear is having 15 years of experience, but in reality I have 2 years of experience, with the 2nd year repeated 13 times. It's ea...

Problems happen. And the response can occur on at least two levels. Level 1: identify the thing that happened and its impact.  Seek to de...

Here's a few tips to leaving a meeting well: Schedule meetings back-to-back. If one meeting looks to runs long, you simply say, "my next ...

Bill Gates famously remarked that "bad news must travel fast." Your competitive advantage as an organization lies in your ability to iden...

Having a great day at work is defined by the effectiveness of your efforts and the quality of your relationships. Here's one tip to impro...