Problems happen. And the response can occur on at least two levels. Level 1: identify the thing that happened and its impact.  Seek to determine what is true...

As leaders, it's our responsibility to communicate proactively. Each instance of communication we provide for our team helps fill in their gaps, frame anxiet...

Your capacity to learn from and adapt to an ever-changing environment is a crucial competitive advantage. In life, it will keep you alive. In business, it wi...

Bill Gates famously remarked that "bad news must travel fast." Your competitive advantage as an organization lies in your ability to identify and counteract ...

Having a great day at work is defined by the effectiveness of your efforts and the quality of your relationships. Here's one tip to improve each area: Take a...

What gets rewarded gets repeated. And one of the most accessible and affordable forms of reward you have in your toolbox as a leader is encouragement. When y...

Burnout Defined: A state of emotional and physical exhaustion, coupled with cynicism against any hope of positive change. The Six Factors that Cause Burnout ...

Edgar Schein from MIT says the key to effective business results is healthy relationships. This is seems obvious on its face, but Schein goes a step further ...

"This job would be easy if it weren't for the people." "Employees don't care. I have to watch them closely the entire time." "How is this not common sense to...

3 questions to fuel forward momentum

"And what else?" Almost every good thing starts with curiosity. The ability to ask a question and genuinely listen to the answer is the gateway towards impro...

Reverse delegation is that uncomfortable feeling when an employee takes a job you've given them and comes back to you with a handful of problems that need re...

One sign of organizational health is constructive conflict in your meetings. The fact that someone cares enough to make a ruckus about an issue means they ac...

You've determined to use meetings as a chance to make in impact, you've invited the right people, you've communicated the agenda, you've got your headspace r...

One of the biggest frustrations in organizational life is the meeting that overruns its allotted time. It inhibits your colleagues’ capacity to plan anything...

One of my children was born via C-section, and I was alongside my wife in the operating ward. It was a routine, scheduled procedure. The surgeon gave a brief...