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As a useful strategy for generating professional success, to surprise and delight is helpful. Want to leave a customer with a lasting, p...

Everything depends on communication.  All the work we do is moot unless we can find a way to communicate it effectively to others. This...

Perhaps the single biggest differentiator between "average" and "great" in workplace performance is follow up. Follow up is the ability t...

Empathy is that rare quality of being able to feel along with another, to put yourself in their emotional position and experience the sit...

I helped a startup CEO put together a job description for himself recently. Here were a few of the bullet points: Define and defend the c...

Three interrelated truths: Results happen through relationship. Relationships happen through communication. Communication happens through...

It's a common scenario: something on the team has gone wrong and we need to fix it. You're the leader and you've got the role power and t...

C.S Lewis defined humility not (as many might imagine) thinking less of yourself, but rather, thinking of yourself less. It is not weakne...

*For those of you following along with the Effective Presenter series, thank you! This'll be the last entry for now. For access to earlie...

The biggest threat to your presentation is being forgettable. All the work you've done to define what you want your audience to know and...

*For access to earlier posts in this Effective Presenter series, click here. What it Is Stage Presence is the ability of the presenter ...

*For access to earlier posts in this Effective Presenter series, click here. If we are to believe Jerry Seinfeld's quip that the average ...

The crucial habit great speakers share in common is preparation. Up to this point in your presentation journey, you've asked the two que...

The first step to speaking with impact is writing your way to clarity first. In other words, if you wing it, it will suck. The attention ...

There are two things you need to master to become an excellent presenter: 1) Your material 2) Your audience Master Your Material Masterin...

1) What do I want them to know? 2) What do I want them to do? Many presentations suffer from fuzziness - that soft-around-the-edges feeli...

As leaders, it's our responsibility to communicate proactively. Each instance of communication we provide for our team helps fill in thei...